Refund Policy

Last updated: August 29, 2026

Damaged items
We pack our records and CDs with rigid cardboard mailers designed specifically for the format. If your order arrives damaged, email support@stereolism.com within 14 days of delivery with photos of the packaging and the item. We will refund the order or replace the item if we have stock. You do not need to return a damaged record.

Defective records
If a record has a manufacturing defect that affects playback, contact us within 30 days of delivery and describe the issue. We will replace it if we have stock, or refund you if we do not. Surface noise and light cosmetic marks on the sleeve are not considered defects.

Wrong item
If we sent the wrong item, contact us. We will cover return shipping and send the correct one.

Order cancellations
You may cancel an order for a full refund if it has not shipped yet. Once it is shipped, it falls under the sections on damaged, defective, and incorrect items.

Pre-orders
If we cancel a release before it ships, we will refund every pre-order in full.

Returns
We do not accept returns for change of mind.

Refund processing
Approved refunds go back to the original payment method within 5-10 business days of approval. Original shipping costs are refunded when the fault is ours.

Sold-out items
If we cannot replace an item because it is sold out, you will receive a refund instead. We will not repress a limited edition to fulfill a replacement.

Contact
support@stereolism.com